Fw: Nuisance calls

If a customer is receiving nuisance calls, it can be very upsetting for them. This is advice you can give to customers:

   

• Keep calm. Most malicious callers gain pleasure from upsetting the person they call. So, by keeping calm and showing no emotion, you may put them off.
  
• Don't give out your mobile phone number: When you answer, just say "Hello" rather than giving your name and number. This can stop a caller who dials your number at random from remembering it and calling again. If a caller asks you to confirm your number ask them what number they want and then tell them whether they are right or wrong.
  
• Let callers identify themselves first if their number is not displayed on your mobile phone and consider rejecting calls with an unrecognisable number or withheld number.
  
• Be careful not to leave your name or contact number on your mailbox greeting.
  
• If, after following these general precautions, the phone rings again, don't say anything when you answer it. A genuine caller will speak first.
  
• Don't talk to malicious callers and don’t reply to unfamiliar text messages. Some malicious callers may want nothing more than to have a conversation. You should put the mobile phone down calmly and ignore it for a few minutes before ending the call or switching it off. This can often deter the caller particularly when they realise they're wasting their time and money. Some people may randomly send text messages to get a response from you, don’t reply to the message if you don’t know the number who has sent the message.
  
• Remember malicious callers use the phone to hide behind, because most would be too frightened to say the same things to your face.
• TELL YOUR NETWORK IN MOST CASES THEY WILL CHANGE YOUR NUMBER FOR FREE 

O2 customers Tell customers to visit www.o2.co.uk/help/nuisancecalls.